Back to basics on usability

In our conversations with advisers, platform usability and the user experience is becoming an increasingly prominent area of focus. Arguably, alongside charges, it’s the next platform battleground. And once platforms have cleared the hurdle of upgrading the core...

How will value for money be measured?

The Retail Distribution Review is often referred to as the key starting point for the regulation of commissions paid out of products.  In fact it was just one milestone – albeit a major one – in a decades-long debate about how best to charge consumers for financial...

Rethinking retirement – and much more

A straw poll of millennials in my office reveals that young Londoners struggling to hoist themselves onto the housing ladder – while also paying down student debt – have no plans to retire in any conventional sense. It’s not just that they don’t think they can: they...